Refund & Cancellation Policy

Last updated: 25 September 2026

Taali Pro

Pro is a one-time season pass (price shown in the app, including GST) that unlocks instantly, so it is generally non-refundable once activated. Free launch passes have nothing to refund. We will refund you in full if:

• you were charged but Pro did not activate within 24 hours;
• you were charged more than once for the same pass (the extra charge is refunded); or
• a fault on our side kept Pro features unavailable for most of the nights you had left.

How to ask: email support@gotaali.app within 7 days of payment with your registered mobile number and the Razorpay payment ID from your receipt (it starts with “pay_”). We reply within 2 business days.

When you get it: approved refunds are issued through Razorpay to the original payment method within 5–7 business days. Your bank or UPI app may take a few more days to show it.

Cancellation

Pro does not renew automatically, so there is nothing to cancel. The pass simply ends after Dussehra.

Garba passes and tickets

Taali does not sell event passes. If you bought a pass through an organiser or ticketing website linked from Taali, refunds and cancellations are handled by that seller under their own policy. If an event listed on Taali is changed or cancelled, please contact the organiser.

Featured listings and advertising

For organisers and advertisers, refunds follow the terms agreed when you book. If a paid placement is not delivered because of us, we refund the undelivered portion.

Questions? See Contact.